Help and FAQ

On Android you install it from Google Play. On iPhone you add it to your home screen from Safari; Apple does not allow apps like this in the App Store, so that is the normal way to install it there.

The install page walks you through it with a QR code and step-by-step pictures for each phone.

No. The free chart tool and the app both work without an account, and the free chart works in your browser too.

An account is optional and free. With one, your charts, your journal and your reports follow you between your phone, tablet and computer.

The app is free, and so is your first Human Design chart. Readings, written reports and mentorship are paid services, and you book those on the website when you want them.

Yes. Open the site in your browser and everything works. You can also install it as a desktop app from the address bar if you like, but there is nothing you have to download.

Signing in is passwordless. Type your email, and we send you a six-digit code. Type that code in and you are in. There is no password to remember.

Check your spam or junk folder first, and make sure the address is spelled the way you normally use it.

Codes expire after 15 minutes, so if it has been sitting a while, request a new one. Only the newest code works.

Usually that means a newer code was sent and the older one stopped working, or the 15 minutes ran out.

Request a fresh code and use the newest email. If it still will not work, write to us and we will sort it out.

Sessions end for your safety, and clearing your browser data will also sign you out. Just sign in again with a new code; your charts, journal and reports are still there.

Your date of birth, the time (as exact as you can find) and the place. The birth time matters: it decides your profile and your authority, so it is worth checking your birth certificate or asking the hospital.

Under My chart in the app. If you are signed in, the charts saved to your account are there on every device.

Yes. You can make as many charts as you like, for family or clients, and mark which one is yours.

You can still make a chart with an approximate time, and it will show your type and most of your design. Your profile and inner authority can change with the exact time, so those are the parts to revisit once you find it. Many people find it on their birth certificate.

It is where the planets are today, and which gates they are touching in your own chart. The transit is the weather, not an instruction: nothing in it tells you to wait or to act. Your own authority decides.

It shows how long until the next shift, when a body moves on and a different gate is touched. It is a live countdown, so it changes as the day goes on.

On your bodygraph, a solid ring is a gate the sky touches that is already yours. A dashed ring is one it is only passing through. Tap any gate to read what it means.

A view of the coming seven days: when a body enters one of your gates, which day has the most to notice, and how long each touch lasts.

One line a day, tied to the transit. It is yours alone and it is stored in your account, so it follows you between devices and you can look back at how the weeks actually felt.

There is a switch in the app. Turning it on gives you a gentle daily reminder when the day's bodies touch a gate in your chart. Turning it off removes it straight away. It is entirely optional.

Check that notifications are switched on in the app, and that your phone has not blocked them for this app in its system settings.

On iPhone, notifications for an added-to-home-screen app need iOS 16.4 or newer. If it still does not arrive, write to us.

Reports written for you are published to your account and you open them in the app under Reports. Only you can see your own reports.

Your bookings are listed in the app under Bookings, with simple routes on to readings, reports and guidance. If a booking is missing, it may have been made with a different email address, so check which one you used and write to us.

Written reports and email guidance are usually delivered within a few working days, because they are written personally for you. Live sessions are booked at a time you choose.

We use it to give you your chart, your reports and your bookings, and nothing else. We never sell it. Everything is sent over a secure connection.

Yes, both. You can download everything we hold about you as a file, and you can delete your account and its data whenever you want. You can also remove a single chart without closing your account.